Privacy Policy
Last updated: July 4, 2025
This Privacy Policy for SPHIERE SDN BHD (“Company,” “we,” “us,” or “our”) explains how we collect, use, disclose, and safeguard your information when you visit our website at www.atmosphiere.com, use our mobile application Atmosphiere, or otherwise engage with our Services.
If you do not agree with our policies and practices, please do not use our Services. If you have any questions, contact us at sphiere.atmosphiere@gmail.com.
1. Key Points
- We collect both data you provide (e.g., name, email, payment info) and data collected automatically (e.g., device IDs, crash logs, analytics).
- We do not process sensitive personal information (e.g., health, race).
- We share data with service providers (Firebase, Google Maps, MerchantSuite) and business partners.
- We have completed the Google Play Data safety form; details in section 4 below.
- You have rights to access, correct, delete, or port your data and withdraw consent.
- Requests for deletion are processed within 90 days.
2. Information We Collect
A. Information You Provide
- Account data: name, email, username, password.
- Payments: card number, expiration, CVV (processed by MerchantSuite).
- Support & feedback: any messages you send us.
B. Information Collected Automatically
- Device & usage data: model, OS version, unique IDs, IP, logs, crash reports.
- Analytics: usage patterns, screen views (via Firebase Analytics).
- Location: coarse location if granted (for map features).
3. How We Use Your Information
- Create and manage accounts; authenticate access.
- Process and fulfill orders, payments, subscriptions.
- Communicate updates, support, and marketing.
- Analyze usage to improve features and performance.
- Detect and prevent fraud or security incidents.
- Comply with legal obligations.
4. Data Safety (Google Play)
- Collected & shared: device IDs, crash logs, diagnostics, analytics data, location.
- Encrypted in transit: Yes (TLS/SSL).
- User controls: deletion & download requests available in-app or via contact.
- Permissions: only necessary ones (e.g., location) requested at runtime.
5. Third-Party SDKs & Services
We use these providers (data subject to their policies):
6. Cookies & Tracking Technologies
We use cookies, web beacons, and pixels to remember preferences, analyze traffic, and—if enabled—serve targeted content or ads. You can manage cookies via your browser or device settings.
7. How Long We Retain Your Information
- Account data: until you delete or we close inactive accounts.
- Transactional records: up to 7 years for legal compliance.
- Logs & backups: purged or anonymized after 1 year.
8. How We Secure Your Information
- Encryption: TLS/SSL in transit; AES-256 at rest.
- Access controls: authenticated user & admin access.
- Monitoring: intrusion detection & regular audits.
No system is 100% secure; we cannot guarantee absolute protection.
9. Your Privacy Rights
Depending on your region (GDPR, CCPA, PDPA), you may:
- Access your personal data.
- Correct inaccurate data.
- Delete or anonymize data.
- Port your data.
- Object to or restrict processing.
- Withdraw consent at any time.
To exercise these rights, email us at sphiere.atmosphiere@gmail.com.
10. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect data from children; if you believe we have, please contact us for deletion.
11. Changes to This Policy
We may update this policy to reflect changes in practices or legal requirements. When material changes occur, we will post a new “Last updated” date and, where appropriate, notify you via the app or email.
12. Contact Us
For questions or concerns, email us at sphiere.atmosphiere@gmail.com or write to:
SPHIERE SDN. BHD.
2nd Floor, Unit 6, Bangunan Awang Haji Ibrahim
Jalan Telanai
Bandar Seri Begawan, BA2312
Negara Brunei Darussalam
13. Review, Update, or Delete Your Data
Depending on applicable laws, you may request access, correction, or deletion of your personal information. To do so, contact us at sphiere.atmosphiere@gmail.com.